Refund policy

Overview

At Biniko, we take care to ensure that our brass and fashion jewellery is accurately represented and carefully packed before dispatch.

Change-of-Mind Returns and Exchanges

We do not accept returns or exchanges for change of mind, personal preference, a change in styling preference, or dissatisfaction with a design where the product is as described and free from defects.

This policy does not affect any rights or remedies available under applicable law.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Email: connect@biniko.in
Phone: +91 93944 18881

Please provide your order number, a description of the issue and clear photographs or video where available. An unboxing video may help us assess transit damage, but the absence of one will not automatically invalidate a legitimate claim.

After reviewing the complaint, we will offer an appropriate remedy. Where a claim is verified, you may choose a replacement or refund, subject to the circumstances and applicable law. If a replacement is unavailable, we will inform you and process the appropriate remedy.

We will bear reasonable return shipping costs for verified issues attributable to Biniko.

Product Condition and Brass Jewellery

Brass may naturally develop a patina or change colour through exposure to air, moisture, sweat, perfume and cosmetics. Such natural changes alone are not considered manufacturing defects.

This does not exclude genuine manufacturing defects or products that materially differ from their descriptions.

Refund Processing

Approved refunds will generally be made to the original payment method. Processing times depend on the payment provider and bank. Applicable legal refund requirements will be followed.